Shipping & Returns

PAYMENT

I accept credit card payments through PayPal Secure Server. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. I accept cheques made payable to Kevin Rhodes. Payment must be received within 7 days of purchase. I will post item once cheque is received and cleared. If you put your card number on the back I will post as soon as I receive the cheque. All payments outside the UK must be made through PayPal only.

POSTAGE

Postage is free in the UK on items up to a value of £20.00. Products over the value of £20.00 will have to be signed for at a charge of £1.10. Items will be sent first class post and usually posted within 2 days of payment. UK delivery time can be up to 10 working days. International post is by Air Mail. Please allow up to 20 days for airmail delivery. Any import duty or other costs relating to international shipping will be Bourne by you the purchaser.

Please ensure that there will be someone at the address you supply to enable a signature to be obtained.

RETURNS

In the unlikely event you are not happy with your purchase a full money back guarantee is offered. The postage cost for returns will be borne by the purchaser. It is recommended returns are sent by Recorded Delivery as responsibility cannot be accepted should it go missing.

LOST IN POST

If you have not received your purchase within 15 days of dispatch UK only (not including weekends), I will class this as "lost in the post" (in line with Royal Mail policy). Please contact  me by email with your order number.  I  will then investigate and lodge a missing parcel search with Royal Mail.  Please be patient as cases can take up to 12 working days to receive the results of the search and it is not possible to make a priority or 'hurry up' Royal Mail. I will not refund or replace goods until the case has been closed by Royal Mail.

 THANK YOU FOR YOUR BUSINESS

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